1. 7ANNA sp. z o.o. sp. k. (hereinafter on referred to as 7ANNA), manufacturer of NS Bikes, warrants all it's new hardtail bicycles against defects in materials and workmanship for a period of 1 year. All new full suspension frames and all new steel allmountain and enduro hardtail frames have a 3 year warranty.
2. If any defects are noticed in the bicycle, the Customer must stop using the product immediately and should report this to the dealer that sold it within14 days. Using a damaged bicycle will void the warranty, lead to more extensive damage and may pose a serious hazard to the rider's health and life.
3. The warranty period starts from the day when the product is purchased. This purchase must be documented with the cash receipt plus filled in warranty card (which includes the following information: date of purchase, serial number of frame, name of bike model, customers name and name of dealer).
4. The warranty applies only to the original owner and is not transferable.
5. Claims under this warranty should be made through the dealer where the bicycle was purchased.
6. The bicycle should be submitted to a mandatory check-up between the 3rd and 5th week from date of purchase (or after 50km of riding) to an authorised bicycle dealer. The confirmation of this check-up  should be documented in the warranty card. Failure to do this will void the warranty.
7. The warranty is valid only if the bicycle is sold by an authorised dealer in a ready-to-ride condition.
8. If a certain part of the bicycle will require replacement under this warranty, parts that are similar in function to the originals shall be provided. It may not always be possible to provide parts that are identical. The decision if a broken part requires replacement or repair will be made by the dealer who sold the bicycle. The dealer's decision will be conclusive and binding.
9. The warranty does not cover normal wear and tear of tires, chains, brake pads, bearings, cogs and chainrings. Wheel truing, lubricating, brake adjustment, drive train adjustment and other typical maintenance procedures are not covered by the warranty and must be conducted by a professional bicycle workshop at the cost of the customer.
10. The warranty does not cover: labor charges for replacing parts, paint and decals, problems that result from excessive loads occurring during extreme riding or from incorrect riding technique. The warranty does not cover: the cost of travel or shipment to and from an authorised dealer. Such costs, if any, shall be borne by the original owner.
11. This warranty is void if: the warranty card is filled in incorrectly or incompletely, any modifications have been made to the bicycle by the customer, damage has been caused by external parts that have been incorrectly assembled on the bicycle, the product had not been used, maintained or repaired according the manufacturer's instructions, the bicycle had been sold  disassembled, or only partially assembled, the product was transferred to any third party.
12. Directions on how to deal with warranty cases shall be provided by the distributor of the product in the region where it was purchased.
13. The Crash Replacement Warranty covers damage resulting from crashing, or excessive loads generated by things like casing jumps or throwing the bike. Such damage won't be covered by the normal warranty, however 7ANNA offers the possibility to replace the product for 50% of the original suggested retail price under the Crash Replacement policy. The conditions for this are: Crash Replacement applies to components made by 7ANNA that are mounted in the bikes, all NS Bikes hardtail frames for a period of 1 year and all full suspension and steel enduro frames for a period of 3 years from the date of purchase,7ANNA reserves the right to deny Crash Replacement without further explanations, Crash Replacement does not apply to parts damaged in other situations than in riding (for example Crash Replacement will not cover a part that has been damaged during shipping), Crash Replacement does not apply to complete bikes. It only applies to components made by 7ANNA that are mounted in the bikes.
14. This limited warranty does provide the originalowner with certain legal rights and recourse and the original owner may possess other rights or recourse, depending on the state, jurisdiction, country,or province. Please be informed that this is a final statement of the 7ANNA and all the remedies available to the original owner are stated herein. 7ANNA does not allow or authorise any entity  (including authorised dealers) to extend any other express or implied warranties on its behalf. An original owner agrees that 7ANNA's liability under this warranty under no circumstances shall be greater than the original purchase price. In no event shall 7ANNA be liable for incidental or consequential damages. All other remedies, obligations, liabilities, rights, warranties, express or implied, arising from law or otherwise, including (but not limited to) any claimed implied warranty of merchantability, any claimed implied warranty arising from course of performance, course of dealing or usage of trade, and any claimed implied warranty of fitness, are disclaimed by 7ANNA and waived by the original owner. Some states, jurisdictions, countries, and provinces do not allow some or all of the limitations set forth herein, or the exclusion or limitation of incidental or consequential damages. If any provision is found unenforceable, only that provision shall be stricken and all others shall apply.

The following parts do not classify for warranty replacement: bearings, chains, chainrings, brakepads, tires, tubes, decals, saddle covers, grips. Damage to these parts is almost always a result of normal wear and tear, and they should be replaced by the user when they become worn out. The following types of damage does not qualify for warranty replacement: discolorations, damaged surface finish, dents, bent parts, damaged resulting from incorrect assembly or improper use. The general rule is that we will replace parts that are damaged due to normal riding (even if it's heavy duty riding). However parts that are damaged due to crashing, throwing the bike or casing jumps will not be replaced. Damage resulting from this kind of total overload can be replaced under the Crash Replacement policy. In other words, we will warranty most cracks in products for a one year period in case of all NS hardtail frames/components and for a period of 3 years in case of all full suspension and steel enduro hardtails. We will not warranty bends, dents or parts that are ripped apart.

You must have the proof of purchase and you must be the original (first) owner of the product. The proof of purchase is a filled in warranty card together with the receipt or invoice.

All NS products (except full suspension frames and steel all mountain / enduro frames) have a one year warranty. All full suspension frames and steel all mountain / enduro frames have a three year warranty. Some may say that this is not a long time, but we think that it's better to give you a clear and solid one year/three year deal than a vague lifetime warranty that has dozens of factors that will void the warranty. We have seen warranties on dirt jumping products that say that the warranty will be void if "the bicycle is used for acrobatic stunts"!

Our official position is NO!! We strongly discourage you from making any changes in the products for safety reasons. Remember that tampering with the products means that you are taking a big risk that the product will fail and you will hurt yourself seriously. However we won't make artificial problems with the warranty - for example, if you cut your dropouts and the frame cracks at the headtube, we will warranty the frame. But if you cut off the cable guides, damage the tube and it cracks - then we won't warranty that case.

Damage resulting from crashing, casing jumps or throwing the bike won't be covered by the normal warranty, but we do offer the possibility to replace the product for 50% of the original suggested retail price. There are a few conditions:

• we reserve the right to deny Crash Replacement without explaining our reasons.
• Crash Replacement does not apply to parts damaged in other situations than riding - for example if a car runs over your bike, CR won't apply!
• Crash Replacement does not apply to complete bikes. It only applies to components made by NS that are mounted in the bikes, all NS hardtail frames for a period of 1 year and all full suspension and steel enduro frames for a period of 3 years from the date of purchase.

Find the documents for your product. Read the warranty conditions, and decide if the problem could potentially be classified as warranty.

Make a photo of the problem and send an email to the company that sold the product to you, asking them what you should do.

Most probably, they will ask you to send the damaged product for inspection to them, or to your national distributor. Remember to make sure that you put the proof of purchase, warranty card and your contact details in the box!

If you have problems with any of the above, contact us on info@nsbikes.com