FREE shipping on orders $150+ Canada, $199+ USA.**

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Shipping policy

SHIPPING TO CANADA

We are glad to offer FREE SHIPPING for orders over 149.99$ in Canada. 

Oversize items are subject to extra shipping fees which will be added at checkout.

Please note that delivery times varie according to destination. “Working days” are defined as Monday to Friday, except for legal holidays. Weekend delivery is not available. Rural areas may have surcharge.

Please add shipping notes in the order at checkout (deliver to side door, leave on back deck, etc) if you need anything specific and we will try our best to make it happen (limited by courier policies).

SHIPPING TO USA

We are glad to offer FREE SHIPPING for orders over 199$ for US orders - lower 48 states ONLY 

Oversize items are subject to extra shipping fees which will be added at checkout.

Please note that delivery time varies according to destination. “Working days” are defined as Monday to Friday, except for legal holidays. Weekend delivery is not available. Rural areas may have surcharge.

Please add shipping notes in the order at checkout (deliver to side door, leave on back deck, etc) if you need anything specific and we will try our best to make it happen (limited by courier policies).


USA CUSTOMS AND BROKERAGE

Just like you, we purchase off the web and we don't like surprises when the delivery guy shows up at the door, so here's the info:

Orders shipped to the USA may be submitted to duty and brokerage fees depending on the product(s) you are purchasing. Please contact your local customs office to obtain the correct information. Returned orders due to refusal of duties/brokerage payment will not be reimbursed or credited by Lama Cycles.


Item           US duties/customs charge
Bikes                        11.00%
Frames                     3.90%
Wheels                   10.00%
Hubs                       10.00%
Pedals                      8.00%
Other                       0.00%

Unfortunately, we have no control over this part.

For any details regarding that subject matter, you should contact your local customs office.

It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.

It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.

Any additional charges or fees for customs clearance must be covered by you. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

Please let us know if you have any further questions.


OUR TEAM OF EXPERTS GOT YOUR BACK !

We are always an email or a phone call away to help you pick the best bike & parts that will match your needs.


RELIABLE PRODUCTS HANDPICKED FOR YOU!

We are all riders and our product line has been put to the test of time and hard riding. That is why our customers can also rely on them.


FREE SHIPPING ON ORDERS OF $150 AND OVER

Get your product for free and fast !
You’ll be ready to ride in no time !