Shipping policy
SHIPPING TO CANADA
We are glad to offer FREE SHIPPING for orders over 149.99$ in Canada.
Oversize items are subject to extra shipping fees which will be added at checkout.
Please note that delivery times varie according to destination. “Working days” are defined as Monday to Friday, except for legal holidays. Weekend delivery is not available. Rural areas may have surcharge.
Please add shipping notes in the order at checkout (deliver to side door, leave on back deck, etc) if you need anything specific and we will try our best to make it happen (limited by courier policies).
SHIPPING TO USA
We are glad to offer FREE SHIPPING for orders over 199$ for US orders - lower 48 states ONLY
Oversize items are subject to extra shipping fees which will be added at checkout.
Please note that delivery time varies according to destination. “Working days” are defined as Monday to Friday, except for legal holidays. Weekend delivery is not available. Rural areas may have surcharge.
Please add shipping notes in the order at checkout (deliver to side door, leave on back deck, etc) if you need anything specific and we will try our best to make it happen (limited by courier policies).
USA CUSTOMS AND BROKERAGE
Just like you, we purchase off the web and we don't like surprises when the delivery guy shows up at the door, so here's the info:
Orders shipped to the USA may be submitted to duty and brokerage fees depending on the product(s) you are purchasing. Please contact your local customs office to obtain the correct information. Returned orders due to refusal of duties/brokerage payment will not be reimbursed or credited by Lama Cycles.
Item US duties/customs charge
Bikes 11.00%
Frames 3.90%
Wheels 10.00%
Hubs 10.00%
Pedals 8.00%
Other 0.00%
Unfortunately, we have no control over this part.
For any details regarding that subject matter, you should contact your local customs office.
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.
Any additional charges or fees for customs clearance must be covered by you. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
Please let us know if you have any further questions.