Things you need to know
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How to order Tutorial
Follow this easy step by step 1-2-3 guide to ordering on www.lamacycles.com. If you have any questions please email us info@lamacycles.com or chat with us using the chat box at the bottom of the page. You can even call us at 1-888-295-5262 !
 
Shipping policy…
Shipping policy…
This offer does not extend to dealers. 
We are glad to offer FREE SHIPPING for orders over 99$ (over 199$ for US orders - lower 48 states ONLY) . We even provide FREE SHIPPING on COMPLETE BIKES. Please note that delivery time varies according to destination. “Working days” are defined as Monday to Friday, except for legal holidays. Weekend delivery is not available. Rural areas may have surcharge.

Please add shipping notes in the order at checkout (deliver to side door, leave on back deck, etc) if you need anything specific and we will try our best to make it happen (limited by courier policies).
 
Duties and brokerage (US)...
Duties and brokerage (US)...
*US residents may be submitted to duty and brokerage fees depending on the product you are purchasing. Please contact your local customs office to obtain the correct information. Returned orders due to refusal of duties/brokergae payment will not be reimbursed or credited by Lama Cycles. Click for more information on this.
Item           US duties/customs charge
Bikes                        11.00%
Frame s                     3.90%
Wheels                    10.00%
Hubs                         10.00%
Pedals                        8.00%
Other                         0.00%
 
 
Questions before ordering?
Questions before ordering?

Let us know! Email us at info@lamacycles.com or call us on our toll free line at 1-888-295-5262 with the question and we will answer with pleasure. We are passionate about riding bikes as much as you are so feel free to ask anything. Be sure to tell us what specific product (product code) your question is about in your email.
 
Our return and exchange policy…
Our return and exchange policy…

We accept returns on all products up to 30 DAYS after the order is placed. Buyers will be responsible for paying shipping costs unless we are at fault. We only accept returns on un-used and un-installed, still in the original un-opened packaging. Refunds may be issued back on the same payment method you used for buying your item or a different method if necessary. Please note there is a 15% restocking fee. We do not accept returns on clearout or discounted sales. Remember that each return is treated differently depending on the situation, so we ask you to contact us before doing anything.

Steps to return
1. Contact us to get an authorized return number.
2. We will send you a Return Form that you will need to fill. Carefully read the terms and conditions. Put the form in the shipping box.
3. Ship us back your product at 800 South Street, Cowansville, Quebec, Canada, J2K 2Y3. Make sure to put a clear indication of the Return Authorization Number provided on the shipping box.
4. You can expect a refund in the same form of payment originally used for your purchase. It will take 3-4 business days to process your return once we receive the shipment. Please note there is a 15% restocking fee for all returns.
5. You will receive an email from Lamacycles confirming the refund.
 
Your privacy…
Your privacy…

All the information you provide us (name, address, credit card info, etc.) remains safely in Lamacycles' vault. We use the information to communicate with our customers. Lamacycles will not trade, rent, or sell any information collected from our customers. Our web site uses a HTTPS protocol which protects navigation against man-in-the-middle attacks. We assure you that you can shop peacefully.
 
Payment method…
Payment method…

We accept credit card payment from VISA and MasterCard as well as Paypal.
Your credit card will be charged the moment you check out or, if you are a dealer with payment terms, at the agreed date. Orders do process quickly so if you have any inquiries after placing your order please contact us as soon as possible.
 
Price matching…
Price matching…

Lamacycles has the lowest prices and we want to prove it to you. If you find cheaper elsewhere, WE'LL MATCH THE COMPETITOR'S PRICE. Exceptions to this policy are on clearout and sales items. Size and color of item matched must be in stock (meaning the competitor must have it in stock for us to match the price). We can only match prices on the exact models (make, year, model size, and color). Please consider that international shipping includes additional costs (non disclosed by competitors) to the price you see. We factor those fees in when performing price matches (ex: shipping fees, duties&brokerage fees, etc). Price macth is done by converting to the Canadian dollar.
 
Products warranty…
Products warranty…

Each product has different warranty conditions depending on the manufacturer. It is at the manufacturer's discretion to repair or replace the item within their prescribed warranty period. Lamacycles is not a warranty return center; however we can assist you in reaching the manufacturer by contacting us. This being said, we are riders offereing you guys (riders as well) products we beleive in and ride day in day out. So rest assured we'll take care of you!
 
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